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Tag Archives: retail

The Customer ISN’T Always Right… And Sometimes You Need to Tell Them

Making sure the customer is happy AFTER the sale is often more important than closing the deal. The old maxim of “the customer is always right” has been around since the 19th century, used by retail tycoons of yesteryear such as Harry Gordon Selfridge (who is so famous there’s a TV show about him). At […]

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The Three Pillars of Grocery Shopping Decision Making & How It Relates to Your Business

This week marks the debut of Wegmans in the Boston area (I’m sorry Northborough, no one is driving that far for groceries on a regular basis). Wegmans is one of those retail chains that has a bit of a cult following around it: people have been to one when visiting family or on a road […]

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